ORDERING INFORMATION

ORDER LINE (607) 783-2483

PO BOX 198 Gilbertsville NY 13776 USA

PLEASE SCROLL DOWN AND READ ALL INFORMATION BEFORE YOU ORDER.
Our office accepts direct custom orders and responds to telephone inquiries 10 am to 6 pm Eastern Time, Monday through Friday. Saturday hours are based upon staff availability. Our office is closed Sunday and all major holidays. We accept Visa and Mastercard for telephone orders. A printable version of our order form is available from our website catalog main menu for those preferring mail orders. Mail orders may be paid with U.S. Postal money orders, Visa, Mastercard or personal checks.

EXPEDITED ORDERING SERVICE

Many of our products can be priority crafted and shipped faster than the standard turnaround time, depending upon our current order demand. Expedited orders may be available for an additional fee of $50.00 per item, for selected models only. Shipped to the delivery destination in approximately 21 BUSINESS DAYS from the date we receive your order, via 3 day US Priority Mail. Postage additional.
Look for this symbol to identify products available for Expedited Services in our online catalog.

STANDARD ORDER DELIVERY TIME

Every holster, belt and accessory we craft is entirely custom made by hand and completed individually in the order it is received. Approximate turnaround time is currently, approximately 12 to 14 weeks, more or less, subject to current demand. At the time your order is placed you will be advised of the current approximate turnaround, if otherwise.

SALE POLICY & PRODUCT WARRANTY

Bell Charter Oak, Inc. provides a Limited 30 day Replacement Warranty due to defects in material or workmanship for the original purchaser.

If you have a question concerning the terms of sale or the limited replacement warranty, please consult our customer service representatives before you place your order.

ORDER CANCELLATION CHARGES

All orders cancelled following the committment of material to production of your order and processing of your credit card information, will incurr a flat rate charge of $50.00 to compensate for material loss and labor and the non refundable processing fees we are charged by the credit card company. We are charged to process the credit card order and again, to process a subsequent credit card refund due to cancellation. At the time your credit card is charged, the material has been prepared, cut and dyed and committed to the production order. We regret that these ever increasing fees, combined with our labor and material cost make this policy necessary.

STANDARD DOMESTIC SHIPPING

Standard domestic orders Continental U.S. are shipped U S Priority Mail, with Delivery Confirmation. Effective April 5, 2016 domestic shipping is $13.95 for most products up to 2 small sized holsters. Two medium to large holsters or lined gunbelts, $22.95 domestic shipping. Bell Charter Oak, Inc. is not responsible for damage, loss or theft of any product that occurs during shipping or following delivery.

INTERNATIONAL ORDERS AND SHIPPING

We gladly accept international orders. International orders may be paid via credit card, payable in U S Dollars only or with U.S. Postal money orders. We do not accept foreign currency. International orders are typically subject to customs import fees, payable by the purchaser. Flat rate $45.00 shipping and handling on all international orders via US Postal Service Global Priority Mail, for up to two small size holsters. Additional holsters or belts add $10.00 per item. Bell Charter Oak, Inc. is not responsible for damage, loss or theft of any product that occurs during shipping or following delivery. We cannot estimate delivery time of international orders as this will vary by country of destination and individual customs policies.

MATERIALS AND FEATURES

Bell Charter Oak holsters are entirely hand crafted from premium Vegetable Tanned Full Grain Cowhide. This traditional material is hand selected from the finest portion of quality hides available. We do not use any synthetic or plastic composition materials in the construction of our products. Left hand models are available for most holsters for $15.00 additional. Reinforced mouthbands are available for many models for a small additional fee, if not listed as a standard feature. Sharkskin is offered in black finish for selected models subject to current market prices and availability. Standard dye colors are black and chestnut for most models.

Product prices are subject to change without notice.

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